1. Business OverviewPromoThreads specializes in supplying branded workwear, corporate gifts, and promotional items. All products are sourced from trusted suppliers and customized to meet each client’s unique requirements. We pride ourselves on personal service, clear communication, and tailored solutions for every order.
2. Product Information• Product descriptions, images, and specifications are provided in good faith and may vary based on supplier updates.• Prices are subject to change without prior notice due to availability, branding requirements, and supplier adjustments.• Custom branding (e.g., embroidery, printing) may affect final pricing and lead times.
3. Orders and Payment• Orders are confirmed only upon receipt of full payment or a deposit as agreed.• Payment methods include EFT and other approved local options.• Invoices will reflect the agreed-upon pricing, branding details, and delivery terms.
4. Lead Times and Delivery• Lead times depend on product type, branding complexity, and stock availability.• Delivery is arranged via courier or collection, as agreed with the client.• Any supplier-related delays will be communicated promptly.
5. Returns and Cancellations• Branded items are non-returnable unless defective or incorrectly supplied.• Unbranded items may be returned within 7 days of receipt, subject to inspection and approval.• Cancellations must be made within 24 hours of order confirmation to avoid penalties.
6. Liability• PromoThreads acts as a reseller and does not manufacture or warehouse products.• Responsibility for product quality and branding lies with the original supplier, though every effort is made to ensure accuracy and satisfaction.• Any disputes will be handled professionally and fairly.
7. Privacy and Communication• Client information is kept confidential and used solely for order processing and communication.• Communication is conducted via WhatsApp, email, or phone, with prompt and personal support.
8. Intellectual Property• All logos, designs, and branding elements used in product customization must be owned or authorized by the client.• Supplier content (e.g., product imagery) is used under fair use for marketing and quoting purposes.
9. AgreementBy placing an order, the client agrees to these Terms and Conditions. These may be updated periodically to reflect changes in supplier policies or business operations